By Junaid Imdad, Blogger & Digital Experience Strategist Have you ever visited a website and been welcomed by a friendly chatbot or conversational AI? If you’ve spent any time online in 2025, the answer is probably yes! Whether it’s a small business, an e-commerce platform, or a big service provider, chatbots have become a staple of the online experience. They’re no longer those clunky, robotic things we used to know—they’re smart,